How to use Sphere

Your provider studio, explained

Everything you need to get set up and taking bookings, in the order we'd do it. Each card tells you which tab of your studio to open.

Open provider studio Still stuck? Contact us

Get set up

Do these five things and your page is ready to take real bookings.

Studio tab · Profile

1. Finish your profile

Your profile is what clients see first. Add a photo, a cover image, a short headline and your qualifications.

Add a clear profile photo and cover image
Write a headline and a few lines about you
Add Instagram, TikTok or your website
Remember to press Save profile — a reminder appears if you have unsaved changes

Studio tab · Services

2. Add your services

Each service needs a name, a price, how long it takes and whether a deposit is required.

Set the duration so your calendar blocks the right time
Choose full payment upfront, or a deposit with the balance taken before the appointment
Add extras as add-ons instead of separate services

Studio tab · Availability

3. Set your working hours

Availability creates the times clients can book. Without it, nobody can book you.

Set your regular weekly hours
Use exceptions for holidays and one-off closures
Use Released slots to open extra last-minute times

Studio tab · Earnings

4. Turn on payments

Payments run through our secure payment partner. Until this is finished, clients cannot pay for a booking.

Complete the payment setup in the Earnings tab
Have your bank details and ID to hand
Payouts land automatically after appointments complete

Studio tab · Policies

5. Set your policies

Your cancellation and late policy is shown to clients before they book and included in their confirmation.

Choose your cancellation window
Say what happens to deposits on late cancellations
Add anything clients should prepare before arriving

Day to day

The parts of your studio you'll use most often.

Studio tab · Today

Today

Your home screen: everything booked for today, plus what's coming up next.

Check it each morning
Tap through to a booking for client notes

Studio tab · Bookings

Bookings

Confirm, complete, cancel or mark a no-show. Statuses keep your earnings accurate.

Confirm new requests so the client knows they're in
Mark complete after the appointment to release your payout

Studio tab · Calendar

Calendar

A week or day view of everything booked, including classes.

Switch between day and week
Use it to spot gaps worth releasing

Studio tab · Requests

Requests

Out-of-hours enquiries land here. You choose whether to accept, and what you charge for them.

Accept or decline in one tap
Set your out-of-hours rules once in the same tab

Studio tab · Customers

Customers

Your client list with visit history and notes, so regulars feel remembered.

Add private notes after an appointment
See who hasn't been back in a while

Studio tab · Messages

Messages

Clients can message you before booking. Replies come from the Messages page in the top menu.

Answer quickly — it strongly affects bookings

Grow your business

Once you're taking bookings, these tools bring more of them in.

Studio tab · Growth

Growth

Share links, a QR code and posts you can put straight on social media.

Share your profile link in your bio
Print the QR code for your space

Studio tab · Promotions

Promotions

Create discount codes and limited offers to fill quiet days.

Set a start and end date
Limit how many times a code can be used

Studio tab · Memberships

Memberships & classes

Sell monthly memberships or run group classes with limited places.

Memberships give you predictable income
Classes take bookings with places left shown live

Studio tab · Marketplace

Marketplace

Sell products such as aftercare or kits alongside your services.

Add photos and stock levels
Orders appear in your seller orders list

Studio tab · Portfolio

Portfolio & reviews

Photos of your work and client reviews are the biggest drivers of new bookings.

Add before and after photos
Reply to every review, good or bad

Studio tab · Refer

Refer

Invite other providers and clients and earn Sphere credit.

Share your referral link
Credit applies to your Sphere fees

Quick answers

Why can nobody book me?: You need three things: at least one service, saved working hours, and finished payment setup.
When do I get paid?: After an appointment is marked complete. Payouts go to the bank account you added during payment setup.
Can I take deposits?: Yes — choose deposit and balance on a service. We collect the balance automatically before the appointment.
How do I change my business name?: Ask in the Profile tab. Our team checks it and updates your page.
Can I hide myself from search?: Yes, ask us and we'll take you out of browse while keeping your page live.
Where do reviews come from?: Only clients who completed a booking with you can leave one, so they're always genuine.